How do I manage or cancel my trial/subscription?
We're sad to see you go. However, we’re here to help make the process as clear as possible. If you otherwise just need assistance or would like to share feedback, feel free to send us a message 💙
When you signed up for your trial or subscription, you received a confirmation email with details about your plan and how to manage or cancel it. If you can’t find it, please check your junk or spam folder, as it often includes guidance specific to your subscription type.
TL;DR
How you cancel your subscription depends on where you signed up and how you paid:
Apple-paid subscriptions must be canceled through Apple
Web / Stripe subscriptions are canceled on BetterSleep.com
Android (Google Play) subscriptions are canceled through Google Play
Your confirmation email can help you identify the correct method.
Where subscriptions can be purchased
BetterSleep subscriptions can be initiated through:
Apple App Store (iOS) or iOS in-app → web checkout (Web / Stripe)
Google Play Store (Android)
BetterSleep.com (Web / Stripe)
Subscriptions can only be managed or canceled through the same platform where they were purchased.
Canceling from the BetterSleep app (iOS only)
If you’re using iOS and logged into the app, you can start the cancellation process directly in BetterSleep:
Open the BetterSleep app
Go to My Library
Tap the Profile icon (top right)
Scroll to Account
Next to Subscription, tap Manage
Tap Manage subscription
Tap Cancel
You’ll then be redirected based on how you paid to complete the cancellation:
Apple-paid subscription → Apple App Store
Web / Stripe subscription → BetterSleep.com (login required)
Important notes about iOS (Apple) subscriptions
Apple (iOS) subscriptions
Subscriptions paid through Apple are fully managed by Apple. Our Support Team doesn’t have access to cancel them on your behalf.
Cancel directly through Apple
Open the iOS Settings app
Tap your name
Tap Subscriptions
Select BetterSleep
Tap Cancel Subscription
If there’s no Cancel button or you see an expiration message, the subscription is already canceled.
Web / Stripe subscriptions
If you subscribed on BetterSleep.com (including iOS subscriptions paid on web/Stripe):
Your subscription will not appear in Apple or Google subscriptions since it's neither of those two.
It is managed only on BetterSleep.com
It can be canceled via the website , or through the iOS in-app flow above
Cancel on BetterSleep.com
Log in to your account
Go to Profile
Select Settings
Click Account
Choose Manage Subscription
Click Cancel Subscription
You can also refer to your confirmation email for web-specific instructions.
Android subscriptions
⚠️ The in-app cancellation flow is not available on Android.
Google Play subscription → Cancel via Google Play
Web / Stripe subscription → Cancel via BetterSleep.com
Cancel via Google Play
Open the Google Play Store app
Make sure you’re signed into the correct Google account
Tap Menu → Subscriptions
Select BetterSleep
Tap Cancel subscription
You can also manage subscriptions here:
https://play.google.com/store/account/subscriptions
Can’t find your subscription?
If you’re having trouble locating your subscription:
Check your confirmation email (including junk/spam)
Make sure you’re logged into the same email/account used at signup
(If you didn’t register an email, you can do so now and reset your password.)Apple-paid subscriptions appear only in iOS Subscriptions
Google Play subscriptions appear only in Google Play
Web subscriptions appear only on BetterSleep.com
If you’re still unsure, send us a message and we’ll help you figure it out.
Refunds, renewals, and Premium access
Subscriptions renew automatically unless canceled at least 24–48 hours before the end of your trial or billing period, per the terms shown at signup.
Canceling stops future charges, but does not reverse charges already processed.
If you cancel before the end of your trial or billing period, you’ll keep Premium access until the end of that period.
Refunds if applicable or eligible are handled by the platform where you purchased:
Apple App Store → Apple’s refund policy
Google Play Store → Google’s refund policy
Web (Stripe) → BetterSleep’s refund policy terms of service.
Click here to get more information about the refund policy and process.
Need help?
If you’re having trouble canceling, can’t find your confirmation email, or aren’t sure where your subscription was created, send us a message in-app
(Library → Profile → Help & Support) or email us at [email protected]. We’re happy to help 🌿